Learn more Download now Shop now Shop now flip flip flip Shop now Learn More Shop now Shop now Shop now Learn more Shop Fire Shop Kindle Learn More Shop now Shop now Learn more

About Unknown Credit Card Charges

If you find an unknown charge on your balance or statement, please check for some common scenarios.

Need to view your complete order history?

Your complete order history is available in Your Account. If you don't recognize a charge, consider the following common scenarios:

  • An Amazon Prime yearly subscription was renewed. For more information, go to Manage Your Prime Membership.
  • An order was placed by a child, spouse, friend, or co-worker with access to your card number.
  • Additional cards are associated with the credit or debit account.
  • A gift order shipped.
  • Digital orders (e.g. Kindle content, Prime Video, Amazon MP3)
  • Recently cancelled or changed orders. Some banks show authorizations as charges or pending charges. For more information see About Pending Charges for Cancelled Orders.
  • An order for multiple items was split into separate deliveries and you were charged smaller amounts for each delivery. For more information see About Multiple Charges for the Same Order.

If the charge isn't explained by any of these situations, please contact us by phone and have the following information available:

  • Complete credit card number for any cards associated with the account showing the charge (don't send this by e-mail).
  • Date of charge.
  • Amount of charge.
  • Your name, e-mail address, and phone number.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.