If you receive notification that your payment card has been declined, you must contact the bank that issued the card to find out why.
You should also check if the card attached to your Amazon.co.uk account has expired.
Note: only your bank can tell you why your card has been declined.
If you placed an order for a Marketplace item and your card was declined, we'll send you an e-mail asking you to submit your card details again. If the card is again declined, the order will be cancelled. If you still want to purchase the item, you'll need to place another order.
Amazon Customer Service can help you:
Contact your bank to resolve other payment issues even if:
Here are some steps you can take to resolve payment issues:
If you make changes to your order, cancel items, or an order consisting of multiple items dispatched in more than one delivery, your card may be authorised for each charge and funds may be reserved against your account for each authorization.
Some banks have been known to hold these authorizations for 7-10 business days. If your payment is declined due to the lack of available funds contact your bank to confirm if the reserved funds are authorizations and to verify the amount of time they hold authorizations.
Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiry date? If you used a payment method already on Your Account, you may simply need to update some of the information. If you entered a new payment method, make sure you entered the number and other information correctly. Visit Your Orders in Your Account to update the payment information on an open order. Find the order you want to change. Next to it, click the Change Payment Method button. If the order doesn't have this button next to it, it's entered the dispatch process and can't be changed. On the next page, either select a different payment card or add a new one.
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